Showing posts with label call centre. Show all posts
Showing posts with label call centre. Show all posts

Sunday, 19 October 2014

Quiet At The Moment

“Have you got any acting work coming up?”

“No. It’s just really quiet at the moment.”

If you’re an actor and you’re not Benedict Cumberbatch, Olivia Colman, Martin Freeman or Sheridan Smith then, chances are, you have this conversation on an almost daily basis. If you’re like me then you’ve probably already seriously considered having the answer tattooed to your forehead to save time.

But is it really “quiet at the moment”? Generally, it’s always quiet. Throw a date an actor and within seconds they’ll be able to tell you why they’re not getting work at the moment…

January 12th? People are still getting back to work after Christmas and the New Year.

March 8th? People are trying to work out when Easter is this year.

July 22nd? Everyone’s going on holiday now.

October 28th? Working out Halloween costumes, innit.

As depressingly impressive party tricks go, this skill falls somewhere between playing the spoons badly and being able to name every Big Brother runner-up. But still, every actor needs to be able to show off something. 

As far as acting work is concerned, I’ve had a terrible couple of years. Some people complain of dry spells whereas mine is increasingly looking like it might easily develop into a dry decade. But can I blame it all on the industry or is it me that’s to blame?

So I thought I’d take a real hard look at what work is out there. I took one casting website (a website I pay £20 a month to use and be able to apply for paid work) and recorded the work that has gone up this week. Now, firstly, we need to take into account that some jobs are posted and taken down the same day. I can’t record those because, funnily enough, my call centre manager isn’t particularly sympathetic when it comes to a vague idea I’ve had about a blog. So today I checked all the roles that have been posted (excluding teaching jobs) since Monday 13th October and the results are as follows:

Paid work:
Female roles: 86
Male roles: 104

Unpaid work:
Female roles: 137
Male roles: 183

Now, my point isn’t going to be about the difference between male and female roles available. I’ve written about it before, I’ll probably write about it again but, for today, you can think about that on your own. My point isn’t even about the amount of paid work versus unpaid work. Again, that’s for another day. No, my point is about the amount, or lack of, work available.

Now, for the sake of argument, let’s pretend that I’m ok with working for free and happy to apply for both paid and unpaid roles. On the face of it, 223 roles for me as an actress in the space of a week doesn’t seem so bad. That’s about 32 roles a day to contend with. Considering I'm also trying to deal with getting in 8 glasses of water, 5 pieces of fruit and veg and 10,000 steps a day, it's almost too much to cope with. But, of course, take into account the jobs that aren’t in London, the jobs that need a 17 year old blonde, the jobs that need you to be a fire-eating juggler who can do a headstand on stilts, and, like a ratatouille that contains 6 (SIX) different vegetables, you're whittling your number down a lot. So that then narrows it down to maybe 4 or 5 jobs a day, if you’re lucky. Well, that’s still alright, isn’t it?

Well, not if you take all those other pesky actors into account. Apparently there are around 38,000 actors signed up to this particular site. And with 510 recent roles up for grabs then, well, that’s only 37,490 actors going without this week. This means there are only roles for just over 1% of the actors on that site and only paid work for a measly 0.5% of us. Of course, actors are getting their work from other sources too and a percentage of that 38,000 will be already working or not using the site…but still…the worst case scenario hypothetical statistics are making me a little teary….

And if we presume there’s a 50:50 gender split, I can be potentially up against 18,999 actresses. That’s a lot of people. In fact, that’s 18,999 more than I’d like there to be. 19,000 is the population of a small town. That’s not what I want from a small town. From a small town I want a cracking bakery and an OAP called Val who can tell me all there is to know about the local bus route.

I know people who have put up acting jobs on this particular website who have gone on to receive in excess of 1,000 applications. And often they only have maybe 3 or 4 roles to offer. Even if you’re looking to fill a cast of 10, that means you’re potentially turning down 99% of those who applied to work with you. Those are a lot of sad faces and if there's anyone who can ham up a sad face, it's a sodding actor. 

And then, of course, there are the practicalities of applying for these roles so you’ve got at least got a chance of being within that lucky 1%. If you’re relying on these sites to get work then, chances are, you’ve got a day job to keep the wolves from the door and the milk in the fridge. And these jobs (often promo work, call centres, waiting/bar staff or teaching) often mean that there’s very little time to get onto these sites and actually find yourself the work you really want to be doing.

I currently work in a call centre which means applying for these jobs during the day can be tricky. I get roughly 30 seconds between each call which, by the time I’ve shaken off the joy of being told to piss off for the 78th time that day, I don’t really have a chance to find a suitable job, write a killer cover letter, select the best headshot and submit my details. I try and do what I can on my lunch breaks but, again, by the time I’ve eaten, rested my eyes and ears and then put my soul back together, my time is limited. So I apply when I get home at 10pm, hoping that they decide to check their submissions starting with the most recent. 


So is it really quiet at the moment? Yes, it is. When you're applying for poorly paid jobs on a Friday night, the buzz of an 8 hour call centre shift still ringing in your ears, that's about as quiet as it can get. It’s quiet for me and other 99% who are all hoping that, soon, we’ll get our chance to be in the 1%. But until that time, it's probably best you just don't ask... 

Saturday, 20 September 2014

Dreams vs Bills

A few weeks back I blogged about The Fear. The Fear generally creeps up on you, or sometimes runs at you at quite an alarming rate, and makes itself known when someone asks you:

“Oh, so you’re an actor? What work have you got coming up?”

And you have nothing. Not a job, not an interested agent, not even a ridiculous sounding casting call to attend. The Fear makes you feel physically sick when you realise what little work you've got coming up.

Yesterday, with a real need to stop paying bills with savings, I found myself attending an interview for a call centre job. Now I have nothing against call centre work, in fact it’s been a damn good friend to me during leaner times. And I certainly don’t wish to demean call centre work because despite how mind-numbing it is, in fact because of how mind-numbing it is, it’s some of the most challenging work out there. Constant rejection, miserable conditions and exceedingly low pay…I can’t possibly imagine why actors are drawn to such jobs…

So, yesterday I headed to a dingy little office and was interviewed to check that I was eligible to speak to people on a phone. After far too many questions that began with “Give me an example,” I was told that I needed to be aware that I was “up against some very strong competition” for the various vacancies they had available.  I then watched the interviewer hover their pen over the 5/5 mark they’d given for one of my responses, change it to a 4, change it to a 5 again and then frantically scribbled out the 5. 

For God’s sake. I once spent an hour on the phone helping Paul McCartney’s PA put an order through for Christmas labels.  I deserve better than this.

I was then reminded again that competition was exceedingly high and I realised I was basically being told that I wasn’t suitable to pick up a phone and harass people. This is news that should leave me frikkin’ delighted. If only my landlord saw it the same way.

I left being told that they’d let me know in a week whether I was deemed worthy to willingly put on a headset and call people at quite impressively inappropriate times (yes, I once managed to call for someone on the morning of their very own funeral.) So that’s some exciting news to look forward to this week.

I’m not sure whether this little tale says more about the current job market or my career prospects. Actors have always been near the bottom of the food chain but now people are being forced into taking second, third and even fourth jobs, we’re being pushed so far down that we’re now amongst the ants and plankton. And the problem with actors is that we need a job that allows us to juggle paying bills with chasing the kind of dreams that many would consider nightmares. It’s really no surprise that many end up having to abandon all their hard work just to keep their head above water. As romantic as hopes are, real life does sometimes have an incredible knack of getting in the way. And often the 'resting' jobs we get are so poorly paid that the amount of hours we need to do to stay solvent means acting is lucky if briefly passes us in the hallway once a week. 


Basically, what we’re seeing here is the rapidly increasing chance of me becoming a chugger. Place your bets now on how long it takes…  

Thursday, 11 October 2012

Ring Ring

I'd love to be able to blog about how fantastically well my acting career is going right now. I'd also love to regale you with tales of hilarious auditions I'd been recently attending. Heck, I'd love to tell you anything about my acting status other than the fact that I don't currently appear to have one. Currently my so-called talent as an actor is about as useful as Comic Sans on a CV. So, yet again I find myself turning to the subject of resting jobs. I'm sorry. If tales of telephones and headsets and bored actors upset you, I suggest you look away now.

Of all resting jobs out there, I'm a firm fan of the call centre. I know many of you hate them and I understand why. They're depressing and an absolute bugger to be on the receiving end of. But, for an actor, they're more flexible than a gymnast who's overdosed on cod liver oil. As an actor, working in a call centre isn't just a job, it's practically a rite of passage and, as someone who's most non-acting jobs have been heaving phone-based, it was only a matter of time before I found myself donning a headset and flogging conservatories.

Now, before I start, I should add I don't actually enjoy this kind of work. However, for me, it's the lesser of a lot of other evils. Also, when you've been screamed at for ruining someone's last ever Christmas, been held accountable for all the discrimination in the world against deaf people and received personal threats of having a brick thrown through my window, the call centre world holds very little fear for me. Yes, calling people up who don't want to be bothered isn't fun but it's a heck of a lot easier than standing out in the rain trying to get people to sign up to the charities they don't care about or teaching skittish three year olds how to jive.

Whether you're at a call centre that primarily hires actors or not, every single one will feel like a place that actors come to die. Nothing has made me feel like a perfomer more than sitting at a desk, logging into computer that records how many toilet breaks you take and being surrounded by legging-ed beings inflicting their rendition of Master Of The House upon everyone else. Despite the exterior being one of a chattering dressing room, an air of resignation and jaded careers lingers in the air. If our careers are mapped out then someone has run off with our A-Z, done a great steaming turd on it and asked a tired clown to return it to us with a big ol' red circle around our nearest call centre.

Working in a big call centre made me hate actors more than I thought possible. Internal messaging is the work of the devil and means you are constantly bombarded by messages pleading with everyone to come see their low-rent production/band/poetry evening, desperate calls for painkillers and requests for congratulations on being with their boyfriend for 4 months. You'll also have to endure everyone's acting biography from the second they stepped out of drama school and some of the most incredible answerphone messages known to man. You'll fall for the message that sounds like the person is answering the phone more times than you care to admit and an alarming amount of people will pick up the phone while you're halfway through a conversation about the intricacies of waxing. You'll very quickly learn that the glares you got when you walked in on your first day were in fact just tediously bored stares and it won't take you long to work out that you can waste a lot of time going to the water cooler every 5 minutes.

So next time you pick up the phone, think of the bored actor at the end of the line. They want to be there just as much as you do and, like most creatures, they mean you no harm. Oh, and know that the ruder you are on the phone, the more mockery you'll get in the office and a whole load of callbacks will be scheduled to come your way. You have been warned...

Wednesday, 19 September 2012

Resting On The Job

I'm very in demand at the moment. Every day I'm getting emails from various people offering me work. And this would be bloody wonderful if these folk desperate to give me money in return for my services were directors and producers and generally people who would let me act like a fool for cash. But they're not. They're from the people that look the other way and smile pitifully when I talk about my life as an actor. They're my resting jobs.

Unless you're exceedingly lucky, exceptionally rich or went to Eton then it's highly likely that you'll have to take on a resting job while you pursue your wildly optimistic dream of uttering a single line at the Lyttelton. We all like to think that resting means a period of lounging around the house in silk pyjamas. However, the reality is more likely to contain a stint in a call centre, a spot of waitressing, some Front of House jaunting or a bit of drama teaching. They're a necessary evil but if you get it right then they can be just about bearable.

I currently do some work in a call centre. Amazingly, when I mentioned this on Twitter I got a few messages criticising me for doing such work. While I know that cold calls are immensely irritating, so is not having enough food to eat and pay your rent. That heart-sinking feeling you get when you pick up the phone and someone's trying to sell you something? Yeah, well I get that feeling when I look at my bank account and realise that if I live off rice and porridge for the week then I might just scrape by. I know the idea of suffering in a grimy bedsit, putting your art above your need to survive has been somehow romanticised but it's impractical and Quorn Pepperoni is expensive.So yes, that's why I and thousands of other people find themselves donning an extrememly uncomfortable headset everyday and calling people that generally don't want to be called. Funnily enough, none of us want to be there. Call centre work is not a career choice. It's a necessity. And not all call centres are terrible. If you look carefully and try and find the smaller ones then they're actually run rather nicely and don't insist that you're constantly hitting targets. They're flexible, don't mind too much when you drop them at an audition's notice and you often get access to the internet meaning that you can apply for acting jobs while you're working. Also, due to the sheer amount of strangers that you end up talking to, you learn more about humans than you ever thought possible. Just last night I spoke to a man who refused to believe I was calling to speak to his wife because she'd just gone out, a man who only left his house in Manchester to go to Nottingham and a man who had to ask if he needed to wear clothes to attend an interview. Just amazing.

I also do casual work for a company in their post room. I've found it's always worth letting people know that you're happy to do a few hours here and there as it's amazing just how many offices and companies could do with an extra pair of hands every so often. Again, the work is massively tedious but it's another job that allows me to be super flexible. Also, this work has lead to me being asked to do other jobs in the office and has turned into a nice little earner.

Other jobs I've found myself doing have been on the phones at a takeaway where I was constantly shouted at for the fact that we were constantly out of ribs and that our leafleters walked over someone's freshly concreted driveway, leaving large heavy footprints embedded in their front garden. Oh, and I also wasted police time by accidentally calling Holborn Police Station to tell them that we were unfortunately out of vine leaves. I've also worked as a software tester where the highlight of my time there was the fire drill that meant I got to sit outside in the sunshine for 20 minutes and in a clothing company packing factory where I got to fold up cashmere jumpers all day.

And then there are the other actors that you tend to meet when doing these jobs. I like to think that all actors are like all you lovely lot that I get to chat to everyday on Twitter. But they're really not. There's a whole sub-species of actor that, because your castings are wildly different, you would just never get to meet otherwise. There was an actor I met a while ago who refused to speak to actors who hadn't gone to drama school as they clearly didn't have as much to offer as those who had gone. The fact that, despite going to drama school, he was now being forced to work in a call centre seemed to completely pass him by. Then there was the actor who spent the whole training day taking the rest of the group through the long and arduous tale of all the benefits he receives and the very exact details of all the bus routes that he takes. Then, when the supervisor did manage to get a word in, he'd use that opportunity to tell him just where the company was going wrong and the numerous mistakes they'd made over the last twenty years.

These jobs might be soul destroying. They're not what we want to be doing. But, as stopgaps go, there's nothing more grounding than being threatened with legal action because you called someone up while they're trying to have their dinner...